We are committed to protecting and respecting your privacy.
Everyone has rights with regard to the way in which their personal information is handled. During the course of our activities we will collect, store and process personal information about our customers, suppliers and other third parties, and we recognise that the correct and lawful treatment of this data will maintain confidence in the organisation and will provide for successful business operations.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Data protection principles
When processing your information, we must comply with the six enforceable principles of good practice. These provide that your personal information must be:
Information you give to us
We may collect, use, store and transfer different kinds of personal information about you, including:
How we collect your personal information
We may obtain personal information by directly interacting with you, such as:
We may obtain personal information via automated technology when you interact with our website by using cookies, server logs and other similar technologies.
We may also collect personal information about you from third parties or publicly-available sources, such as:
How we use your personal information
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
We will only use ‘special category’ information:
Purposes for which we will use your personal information
We may use your personal information for a number of different purposes. For each purpose, we are required to confirm the ‘legal basis’ that allows us to use your information, as follows:
Purposes for which we will use the information you give to us
To register you as a new customer
It will be necessary for the performance of the contract between you and us
To process your order and, if accepted, to deliver the products and/or services to you (including managing payments, fees and charges)
Where you are acting as a representative of a company, to register that company as a new customer and to process, deliver and manage that company’s orders
It will be necessary for our legitimate interests, namely with a view to performing our obligations under the terms of that contract
To investigate and resolve hardware and software incidents and service requests. Scheduling implementation requests and contractual visits.
It will be necessary for the performance of the contract between you and us
To provide case studies and references to potential clients, and to assist us in responding to whatever query or interest you have expressed in our services.
It will be necessary for our legitimate business interests to satisfy your queries and concerns and ensuring that we provide a complete service.
To collect and recover money owed to us
It will be necessary for our legitimate interests, namely to ensure we receive payment for products that you or your company has ordered from us
It will be necessary for our legitimate interests, namely to ensure you are aware of our current terms and conditions
To notify you about changes to our services
It will be necessary for our legitimate business interests to ensure you are aware of the latest updates to the products and services we provide, or may provide, to you.
To prevent customers from trading with us who have been fraudulent and to pass their details on to the relevant regulatory authority
It will be necessary for our legitimate interests, namely to prevent fraudulent or dishonest behaviour
To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to allow you to participate in interactive features of our service, when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them
To enable you to complete a survey
It will be necessary for our legitimate interests, namely to study how customers use our products, to develop them and help grow our business
To provide you with information about special offers and other products we sell that are similar to those that you have already received from us
Where you are acting in a business capacity, then it will be necessary for our legitimate interests, namely to ensure you receive communications that we consider are relevant to you or your company
In all other cases, we will only do this if you give us your consent
To invite you to corporate events, such as seminars, workshops, CSR days and corporate hospitality
It will be necessary for our legitimate interests, namely to ensure you are aware of the latest developments in our industry, or otherwise to develop our relationship with you outside of the working environment
Where you would not normally have a reasonable expectation of receiving such invites from us, we will only send you invites if you give us your consent
We will only use your personal information for the purpose(s) for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after the browser session ends or as stated within the above information/links.
Where we store your personal information
All information you provide to us is stored on our secure servers in Egypt.
We will take all steps reasonably necessary to ensure that your data is treated securely, including taking the following safeguards:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How long we will store your personal information
The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:
Length of time
Where we use/store your data because it is necessary for the performance of the contract between you and us
We will use/store your data for as long as it is necessary for the performance of the contract between you and us
Where we use/store your data because it is necessary for us to comply with a legal obligation to which we are subject
We will use/store your data for as long as it is necessary for us to comply with our legal obligations
Where we use/store your data because it is necessary for our legitimate interests
We will use/store your data for as long as it is necessary for our legitimate interests, or such earlier time as you ask us to stop. However, if we can demonstrate the reason why we are using/storing your data is more important than your interests, then we will be allowed to continue to use/store your data for as long as it is necessary for our legitimate interests
Where we use/store your data because you have given us your specific, informed and unambiguous consent
We will use/store your data until you ask us to stop
To determine the appropriate retention period for personal information, we consider the amount, nature and sensitive of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
You have various legal rights in relation to the information you give us, or which we collect about you, as follows:
If you wish to exercise any of your legal rights, please contact us by writing to the address at the top of this policy, or by emailing us at email@example.com.
You also have the right, at any time, to lodge a complaint with the Information Commissioner’s Office if you believe we are not complying with the laws and regulations relating to the use/storage of the information you give us, or that we collect about you.
Changes to our policy
Any changes we make to our policy in the future will be posted on our website and, where appropriate, notified to you by email. Please check our website frequently to see any updates or changes to our policy.
Questions, comments and requests regarding this policy are welcomed and should be addressed to the Data Protection Officer by writing to the address at the top of this policy, or by emailing us at firstname.lastname@example.org.